Nathan Mumm

2122 36th ST SE
Snohomish Wa

 

E-mail: nathan@ee-services.com
(206) 351-8144

CV

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Professional info​

The theme of Nathan Mumm's career is the seamless merging of technology, management, and business operations. With twenty years of wide-ranging experience in all aspects of IT (infrastructure, applications and user support) and with the ability to maintain and enhance current knowledge trends, technology brings joy to his life as it ignites his passion to learn. He was part of the historic growth of Microsoft, has led teams during the rise of Internet services and cloud computing, and most recently supervised technology decisions as the Director of Executive Services for one of the world's most renowned technology visionaries.

Management

Project, Product & Program

Internal IT Services

Outsourced IT Services

Consulting
Work experience
 
 
Chief Technology Officer for Copiers Northwest & Technologies 

​2014 - 2019

As the CTO I oversee development of new technologies, direct the internal IT Department with respect to staff development, strategic planning and day to day operations at Copiers Northwest. This department is about delivering exceptional customer service to all of Copiers Northwest internal and external clients and development of a world class division of expertise in technology and service through BluZEBRA.

•  Collaboration with Vice Presidents, CEO, CFO and the President, regarding IT requirements.
•  Managing the planning, development, implementation, and maintenance of IT systems.
•  Recommending technical solutions based on analysis of complex business needs.
•  Approval of all business requirements prior to the technical solution implementation.
•  Leading hardware and software evaluations and maintaining vendor contracts.
•  Salary administration, interview and new hire, consultants and/or replacement personnel.
•  Developing and managing department, project feasibility and equipment maintenance        costs.
•  Managing overall operational change costs while ensuring consistency and maintainability  of existing applications by creating, maintaining, and enforcing standards/procedures for  implementing technical solutions.

 

 


CTO of BluZEBRA

​2014 - 2019

This position directs the internal IT Department with respect to staff development, strategic planning and day to day operations at Copiers Northwest. This department is about delivering exceptional customer service to all of Copiers Northwest internal and external clients and development of a world class division of expertise in technology.

•  Managing the planning, development, implementation, and maintenance of IT systems.
•  Recommending technical solutions based on analysis of complex business needs  presented by the user community.
•  Collaboration with senior staff, and administrative directors to develop IT requirements.
•  Directing and prioritizing the work load of subordinate personnel.
•  Ensuring the consistency and maintainability of existing applications by creating,  maintaining, and enforcing standards/procedures for implementing technical solutions.
•  Approval of all business requirements prior to the technical solution implementation.
•  Leading hardware and software evaluations and maintaining vendor contracts.
•  Salary administration, interview and new hire, consultants and/or replacement personnel.
•  Developing and managing department, project feasibility studies and equipment  maintenance costs as well as operational change costs.

 

 
Director of Executive Services  

​2007 - 2013

As the Director, of the Executive Services Group at Vulcan, I manage all aspects of the Technology, Librarian Services, Studio Service and Security for the owners lives twenty four hours a day 365 days a year.

Responsibilities:

•  Daily Management of personal protection and technology services for both business and  charitable endeavors for Paul G. Allen founder of Vulcan Inc. and Jody Allen. Those  endeavors include the creation of innovative technologies, award-winning films and vibrant  new neighborhoods in the Seattle area. I was also given the opportunity to be the director of  Paul’s private museum known as the Living Computer Museum.  www.livingcomputermuseum.org

•  Responsible for all the owners Audio Visual Electronics and Personal Computer technology  at all of the estates. This is an asset base of over a billion dollars on technology items that we  would service and supported daily. I oversaw the managers of each team and managed the  overall budget to maintain these systems for 100% uptime. This also required that my groups  would play an active role on new property technology build outs and physical security  implementation for year round on-site support. 

•  Reporting and Budgeting included management of 16 direct reports with over 80 full time  staff along with 150 contractors. This included a budget of up to 25 million dollars per year  and an asset budget of over a billion dollars. 

•  Organization of all the IT/Technology and Security aspects while traveling to all seven  continents across the world including three personal yachts.

Sr. Manager of Technology

​2007 - 2013

As a Senior Manager at Vulcan, I manage all aspects of the Technology, Librarian Services, Studio Service and Security for the owners lives twenty four hours a day 365 days a year.

• Providing an ongoing training with customer service focused improvement plan was a key factor in rebuilding two support groups for the owners that were ineffective. This included the Executive Protection team at Vulcan along with the Executive Support team. While I was working with these teams I was asked to take over the responsibility of managing four separate groups including Yachts Technology, Site Operations, Media Operations, and the Acquisition/Refresh Team in 2010. All of these teams had a core emphasis on owner support and it was best to have one large group consolidate into one service organization. With this consolidation I was able to reduce staff 20% and reduce the budget by 2 million. This was all done while improving customer support and expanding each group's responsibilities.

• In 2011 after a successful track record of improvement I was approached to take over management of a diverse global intelligence/security team. This team provided timely, valuable, and actionable security/intelligence information with expertise in the area of product counterfeiting, fraud, anti-Piracy, and internal/criminal investigation. During the following years I added the Physical Security Group, Studio Services, owner's personal band, The Librarian Collection Group and direct management of the Living Computer Museum. 

• Providing the owner strategic key technology analysis for venture capital investments along with keeping abreast of emerging technologies was a daily task working at Vulcan.

 

Courtyard Media Foundation
President CEO 

2005-2008

 

Courtyard Media Foundation was a non-profit organization dedicated to providing young adults and youth with a diverse environment using team athletics.

As the President, working at Courtyard Media Foundation, I was in charge of all aspects of the Basketball Operations for the Everett/Snohomish County Explosion Professional Minor league basketball team.

Responsibilities:
•  Created and developed the investment plan for 13 investors to enable an owner/investment  into a 2.1 million dollar funded organization.

•  Working as President, I hired all staff including group and department managers, game day  staff and professional athletes. This task was to develop a full time staff to operate and  maintain the business model set up within the investor ownership plan.

•  Secured over a million dollars in funding through sponsorship. This was used for the general  operation of the team and was able to offset player salaries and operational staff with the  funded sponsorship income.

•  Managed the day to day operations and vision thinking concepts in all aspects of marketing  for the basketball team and the foundation. This included organization of all fundraising  aspects within the foundation. Was awarded “Executive of the Year” for the International  Basketball League in 2007.

Executive of the Year

Recognized as Executive of Year with the Everett Explosion Professional Basketball Team

 
 
 
 
 
Senior Program Manager, Product Manager, Executive Support Technician

​1994 - 2005

 

As a ten year employee at Microsoft I was able to grow and progress in the company to my final position as a Senior Program Manager.

 

In my final role I was running a beta development team for a project with the code name InfoPlus now known as Microsoft SharePoint.

Achievements:
•  Release of application InfoPlus Version 1.0, 2.0, 2.5, 3.0, 3.1 (Beta of Microsoft SharePoint)
•  Creation of application from conceptual idea into beta development and then to release
•  Developed and maintained a team of writers for the IT Policies and Standards Department
•  Created the first IT 24x7 support for Xbox Division.
•  Worked with new Technologies & Product introduction for CEO to keynote at Comdex.

Responsibilities:
•  Helped create, develop, design, and implement a Knowledge Management solution for  Microsoft’s IT group. This included creating the following: a project plan with a scope of  responsibilities, a framework process, a full development plan, a testing plan, feedback in  focus groups, workflow processes, completion of a Web-based tool, and management of  funds and resources. 

•  This enabled the development of a beta application known as InfoPlus. This project saved  Microsoft over 2 million dollars in FY04. With an average of 1.8 million hits per month.

•  As the IT Group Manager for the Xbox Service and Support, I was in charge of creating a  local help desk service providing technical support 24x7 to the Xbox Development Group.

•  While in Executive Support we were in charge of supporting technology for Microsoft’s Vice  presidents, Sr. Vice presidents and CEO. All of our daily tasks involved working abroad,  problem solving, user/customer liaisons and contributions as a technical resource.  Formulation of technical documentation, and structured testing procedures and testing  implementations were implemented before releasing a product to our VPs. In this position we  were required to provide analysis and consultation with the principles on new emerging  technologies.

Strategic

Tactical Planning

Business

Project

Finance

Budgeting

Education​
 
 
 
Thunderbird School of Global Management

2005 - 2005

 

  • International Marketing

  • Global Brand Management

 

 
 
 
Everett Community College

1992 - 1993​

 

  • Business

 
 
 
 
Marysville Pilchuck High School

1990 - 1992​

 

  • Computer Club

  • Spanish Club

  • Science Club